Route Execution & Planning
Optimized route structures that balance delivery density, store operating hours, and driver capacity. Route planning accounts for seasonal volume shifts and promotional calendars.
Direct Store Delivery
Direct Store Delivery (DSD)
DSD services with operational visibility, reliable handoffs, and retail-ready execution from ACWI member operators.
Service Scope
DSD Capabilities
Proof-of-Delivery & Handoff Controls
Electronic signature capture, photo documentation, and exception logging at the point of delivery. Data feeds back to shipper systems in near-real-time for dispute resolution.
Retail Schedule Alignment
Delivery windows coordinated with store receiving schedules to minimize back-of-house disruption. Appointment management and no-show escalation protocols keep compliance on track.
Merchandising & In-Store Support
Optional shelf stocking, display setup, and product rotation at the point of delivery. DSD crews trained on planogram compliance and retailer-specific merchandising standards.
Visibility & Exception Management
GPS-based delivery tracking, automated ETA updates, and structured exception workflows for shorts, damages, or refused deliveries. Root-cause reporting drives continuous improvement.
Returns & Credit Processing
In-field returns acceptance with condition grading, credit memo generation, and reverse-logistics coordination back to the origin warehouse or disposal facility.
Need help with direct store delivery?
ACWI will match you with member operators for your DSD requirements.